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The latest issue of FOCUS ON Business magazine is available


We are delighted to present the sixth and final issue of FOCUS ON Business magazine for 2023. This past year, and especially the recent months, have been a time of dynamic evolution for the modern business services sector.


We invite you to delve into our feature interview in this edition, where we engage in a stimulating conversation with Simon Kriss, the Chief Innovation Officer at the Customer Experience Innovation Institute in Australia. Join us as we delve into the intriguing insights of this CX industry thought leader and futurologist regarding the future of AI in the BPO sector.


We also invite you to explore our another interview focused on the topic of AI. In the conversation with Paweł Płocki – the Head of Service Center at TRUMPF, as well as an expert and active observer of artificial intelligence development – we explore how AI has the potential to transform the working dynamics within Shared Service Centers (SSC) and Global Business Services (GBS) centers.


We encourage you also to delve into articles that address the intricacies of talent acquisition, workplace diversity, equality, and the recruitment of individuals with competencies tailored to the ever-evolving demands of businesses. The legal section of the current issue is predominantly focused on recent changes in the Polish Commercial Companies Code and their implications for entrepreneurs.


Every year, we introduce fresh thematic sections within FOCUS ON Business, and this time is no exception. We are pleased to announce the permanent addition of a section dedicated to technological innovations. In this edition, we spotlight solutions that enhance videoconferencing.


Enjoy the read!


The English language edition:

The Polish language edition: 


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